Book return policy

• Springer accepts print book return within two months of invoice date for individuals and 18 months for resellers. Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty. For your protection, book product should be sent by a traceable method (i.e., UPS, FedEx, or USPS return receipt) in case proof of return is required.
• Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment.
• We are not responsible for product returned to our warehouse that does not belong to us.
• If you received a damaged/defective product from us, please contact Customer Service upon inspection of the shipment so we can make arrangements for a replacement copy.
• If you have received damaged/defective product that was not ordered directly from SpringerNature, please return it to the reseller/bookseller that you purchased it from for them to handle your claim.

Return information:

Our US, Mexican, and Latin American returns address:

Springer Nature Returns Dept.

c/o IPS

1250 Ingram Drive

Chambersburg, PA 17202

Our Canadian returns address:

c/o Georgetown Terminal Warehouse

34 Armstrong Avenue

Georgetown, Ontario L7G 4R9

Canada

A 14-day return privilege is guaranteed for purchases by individuals and returned to the warehouse specified on the invoice/packing slip contained in your shipment.

Return information:

Verlagsauslieferung Springernature

Remittendenabteilung VA
c/o KNV Zeitfracht GmbH

Ferdinand-Jühlke-Straße 15

99095 Erfurt

Germany

Return information for customers in the UK

WBS / IBS UK

Attn: Springer Nature Returns Dollymans Farm

Doublegate Lane

Rawreth Wickford

Essex, SS11 8UD

United Kingdom

• Please enclose a copy of our invoice or packing list when you send your return so we can issue appropriate credit to your account to expedite return processing.
• If you are a reseller (trade) customer, and need to know how to return book product to us, please refer to our bookseller page for additional information.
• If you received a damaged/defective product from us, please contact Customer Service, since a physical return of the book will not be necessary. The Customer Service Team will ask that you provide specific details about the damaged/defective item before providing a replacement copy to you.
• If you have any other questions/concerns and would rather call your local Customer Service team, their phone numbers are available here.

• General return period: Titles will only be accepted for return between 4 and 16 months after invoice date. Authorization must be obtained in advance from your local SpringerNature office or representative, preferably by email with Excel file attachment.
• Imperfect copies: Imperfect/damaged copies will be accepted for return within 150 days of the invoice date.
• Please refer to our bookseller page for additional return specifications along with various return address locations.