- Customers located in North, South and Latin America
- Customers located in Rest of World
- Trade customers outside of Germany, Austria, Switzerland, India, South East Asia, and North & South America
Customers located in North, South and Latin America
- Springer accepts print book return within two months of invoice date for individuals and 18 months for resellers. Please enclose a copy of our invoice or packing slip to expedite processing and avoid a possible 10% penalty. For your protection, book product should be sent by a traceable method (i.e., UPS, FedEx, or USPS return receipt) in case proof of return is required.
- Products must be in saleable condition and returned to the warehouse specified on the invoice/packing slip contained in your shipment.
- We are not responsible for product returned to our warehouse that does not belong to us.
- If you have received a damaged or defective book please complete the details on Damaged or Defective Book form
- If you have received damaged/defective product that was not ordered directly from Springer Nature, please return it to the reseller/bookseller that you purchased it from for them to handle your claim.
Return information:
Our US, Mexican, and Latin American returns address:
Springer Nature Returns Dept.
c/o IPS
1250 Ingram Drive
Chambersburg, PA 17202
Our Canadian returns address:
c/o Georgetown Terminal Warehouse
34 Armstrong Avenue
Georgetown, Ontario L7G 4R9
Canada
Customers located in Rest of World
A 14-day return privilege is guaranteed for purchases by individuals and returned to the warehouse specified on the invoice/packing slip contained in your shipment.
Return information for customers from Rest of World:
Centraal Boekhuis B.V
Return- Springer Nature
Poort 83
Textielweg 12
4104 AM Culemborg
Netherlands
Return information for customers in the UK
WBS / IBS UK
Attn: Springer Nature Returns Dollymans Farm
Doublegate Lane
Rawreth Wickford
Essex, SS11 8UD
United Kingdom
Return information for customers based in Switzerland
Springer Nature
Postfach 9024
9024 St. Gallen
Switzerland
- Please enclose a copy of our invoice or packing list when you send your return so we can issue appropriate credit to your account to expedite return processing.
- If you are a reseller (trade) customer, and need to know how to return book product to us, please refer to our bookseller page for additional information.
- If you received a damaged/defective product from us, please contact Customer Service, since a physical return of the book will not be necessary. The Customer Service Team will ask that you provide specific details about the damaged/defective item before providing a replacement copy to you.
- We are not responsible for product returned to our warehouse that does not belong to us.
- If you have any other questions/concerns and would rather call your local Customer Service team, their phone numbers are available here.
Trade customers outside of Germany, Austria, Switzerland, India, South East Asia, and North & South America
- General return period: Titles will only be accepted for return between 4 and 16 months after invoice date. Authorization must be obtained in advance from your local Springer Nature office or representative, preferably by email with Excel file attachment.
- Imperfect copies: Imperfect/damaged copies will be accepted for return within 150 days of the invoice date.
- Please refer to our bookseller page for additional return specifications along with various return address locations.