Contact Us

We are pleased to advise that our teams whose contact details are shown below can now assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French and Turkish.


Please select from the following options to display the appropriate contact details:

Online Access

If you are having trouble accessing a piece of content on our websites which you believe you should have access to please complete the details on the Online Access Issues – Form. Cache and Cookies stored in your web browser can occasionally interfere with access (especially if you have previously visited one of our sites and accessed via a different account). Please try clearing these as this may resolve the issue. If you have any other query, please use our webform or email Online Service.

  • Telephone: Available 24/7 in English:
    • Americas: +1 800 777 4643 (please select option 4) 
    • Asia Pacific: +86 10 8341 5022
    • Rest of World: +44 7014 4113 or +49 6221 345 0
  • Local business hours in the following languages:
    • Japanese: 09.30 to 18:00 Monday to Friday: +81 3 4533 8090
    • Chinese: 09.00 to 17:30 Monday to Friday: +86 10 8341 5022
    • Spanish for Latin America (based in New York, USA): +1 800 777 4643
    • German: 09.00 to 17:00 Monday to Friday:  +49 6221 345 0


Open Access Institutional Eligibility (i.e. Compact) 

E: OA.Verification@springernature.com 

T: +44 (0)2031 922 009


Open Access Publishing (including payment support)

E: ORSupport@springernature.com

T: +44 (0)2031 922 009

Chat with our Open Access Support team on the BMC support portal - Monday 12am to Friday 10pm GMT.


Author Support (Non-OA) - Submission, Tracking, Post publication, etc.

E: authorsupport@springernature.com

T: +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)

T: +49 6221 345 0 then option 1 (for Rest of World English language service: 24 hours a day, 7 days a week)

T: +49 6221 345 0 then option 2 (for Rest of World German-language service: Mon - Fri 09:00 - 17:00 CET - Springer titles)

T: +44 (0)800 260 5666 (for Rest of World - Nature titles)


Webshop and Book Orders, Print Subscriptions and General Enquiries

E: customerservice@springernature.com

T: +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)

T: +44 (0)800 260 5666 (for Rest of World - Nature titles)

T: +49 6221 345 0 (Please choose option 1 for English language service: 24 hours a day, 7 days a week)
T: +49 6221 345 0 (Please select option 2 for German-language service: Mon - Fri 09:00 - 17:00 CET)
For Scientific American queries please contact scacustserv@cdsfulfillment.com


Rights and Permissions  

Journals: journalpermissions@springernature.com

Books: bookpermissions@springernature.com


Additional Contact Information

Licensing Sales: Visit our Librarians page at www.springernature.com/gp/librarians/contact-us

Please click on who to contact with publishing enquiries in order to locate an Editor or publishing contact per Journal.

Please visit our contact a publishing editor page in order to locate contact details for a Book editor by discipline.

Group offices and postal addresses

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