Customers in North, South and Latin America
Print book titles not available or out of stock are automatically backordered for 365 days, unless otherwise specified, and will be fulfilled as soon as the title becomes available. You may place the print book on backorder with a prepayment; however, the credit card will only be charged when the order ships. Books not yet available cannot be ordered on SpringerLink. You may however send an e-mail with your order to customerservice@springernature.com and your order will be entered manually. Do Not include credit card details. If prepayment is required, a Proforma Invoice, with a secure payment link, will be emailed to you.
If you would like to cancel your backorder, please contact Customer Service to request the cancellation. Please include your order number, account number, and Purchase Order number (if applicable) when emailing customerservice@springernature.com. If you paid by check or money order, please include these payment details with your cancellation request. It will take approximately four weeks for a refund to be processed from the date you submit your cancellation notice to us. Please note: Credit cards are charged only when the product ships. A credit card backorder can be cancelled at your request.
Or, if you have any questions / concerns and would rather call your local Customer Service team, their phone numbers are available here.
Customers located in Rest of World (ROW)
If a print book you ordered is not available or out of stock, it is automatically backordered and the order will be fulfilled as soon as the title becomes available again. Books not yet available cannot be ordered on SpringerLink. You may however send an e-mail with your order to customerservice@springernature.com and they will enter your order manually.
If you would like to cancel your backorder, please contact Customer Service to request the cancellation. Please include your order number, account number, and Purchase Order number (if applicable) when e-mailing customerservice@springernature.com. If you paid by PayPal or by bank transfer, please include payment details with your cancellation request. It will take approximately four weeks for a refund to be processed from the date you submit your cancellation notice to us.
Or, if you have any questions / concerns and would rather call your local Customer Service team, their phone numbers are available here.