Customers in North, South and Latin America
Unavailable or out of stock print book titles are automatically backordered for 365 days, unless specified otherwise. We'll ship the order once the title becomes available. You can place a print book on backorder with a prepayment, but the credit card will only be charged when we ship the order. Books not yet available can be ordered on SpringerLink. You can e-mail your order to customerservice@springernature.com for manual entry. Please do not include credit card details. If prepayment is required, a Proforma Invoice, with a secure payment link, will be emailed to you.
To cancel a backorder, please contact Customer Service to request the cancellation. Provide your order number, account number, and Purchase Order number (if applicable) when emailing customerservice@springernature.com. If you paid by check or money order, please include these payment details with your cancellation request. Refunds take approximately four weeks to process from the date of your cancellation notice. Keep in mind, credit cards are charged only when the product ships. You can cancel a credit card backorder at your request.
For questions or concerns, you can also call your local Customer Service team their phone numbers, Contact Customer Support.
Customers located in Rest of World (ROW)
If a print book you ordered is not available or out of stock, it will be automatically backordered and fulfilled when it becomes available again. Books not yet available can be ordered on SpringerLink. You can also send an e-mail to customerservice@springernature.com for manual entry.
To cancel a backorder, please contact Customer Service with your order number, account number and purchase order number (if applicable) when e-mailing customerservice@springernature.com. If you paid by PayPal or by bank transfer, include payment details with your cancellation request. Refunds will take about four weeks to process from the date of your cancellation notice.
Phone numbers are available on our Contact Customer Support page.