Your privacy, your choice

We use essential cookies to make sure the site can function. We also use optional cookies for advertising, personalisation of content, usage analysis, and social media.

By accepting optional cookies, you consent to the processing of your personal data - including transfers to third parties. Some third parties are outside of the European Economic Area, with varying standards of data protection.

See our privacy policy for more information on the use of your personal data.

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Address data issues

If you encounter an issue entering your address please note the following:

  • Please check your address data for typos. We verify the validity of the entered address.
  • Please do not use special characters in your address.
  • Please ensure that you enter data in the correct input field 
  • If you still can't create your address, please send a screenshot to our Customer Service team with the issue you have incurred.

Note: Customers based in the Netherlands or Great Britain: 

  • If you receive the below standing error message during the address entering process, it is likely that the format of the entered zip code is incorrect:

Screenshot of zip code error message. Advices to check and enter the details again, if error persists contact Customer Services.

  • Verify that the zip code has been entered including all spaces and refresh the page.

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