Each eBook is watermarked before being made available for download. Normally, this happens within few seconds. If there is a delay, please be patient. eBooks may be delivered with a small lag. If an error message shows up, please send a screenshot of the error message, the order confirmation or invoice and your active eMail address to email@example.com. They will help you obtain your eBook.
Your eBookshelf is located under your account information. If you can't find your eBook there, please send your order confirmation or invoice to firstname.lastname@example.org and our Customer Service Team will load the eBook to your eBookshelf. If you don't have the order confirmation or invoice, please send your order number, eISBN, date, your name and active eMail address to our Customer Service Team and they will retrieve your order.